Posted 21/02/2014

Over recent months I've been travelling frequently and realise I should have done a better job at developing my business requirements and selection assessment for my suitcases. 

One was purchased at an airport when my old suitcase fell apart! Not the best time to make such a purchase with time and supply constraints restricting suitcase selection. 

Lesson 1: don't rush decisions that you will need to live with daily or weekly. 

Another was purchased from Jenner's in Edinburgh and I fell in love with the 2 compartments, that was what I'd specifically liked about my previous suitcase. 

Lesson 2: don't get so dazzled by the "wants" to the exclusion of the "needs". A handle on each of 2 sides would have been more useful than 2 compartments (a handle on the shortest side only is of very little help as you carry it up stairs). 

One was purchased from John Lewis and I spent a lot of time testing the ability to fit the laptop bag on top of the suitcase. 

Lesson 3: ensure the testing replicates how you'll use the suitcase in all aspects of its usage. For example the terrain you'll be using it on (after all how much time will you spend pushing a suitcase along a linoleum floor - testing on pavements and up and down stairs would be much more preferable). 

Other lessons along the way have included: 

  • Unless it's really cheap and cheerful and for one use only you might want to ensure the supplier and brand are able to provide after sales support locally - they do have moving parts after all.
  • Don't always believe the notices that say they're small enough to take on board with you - check for yourself.
  • One size does not fit all - buying a variety of suitcases that meet different needs is preferable to either trying to fit a week's clothes into a weekend bag or lugging a big bag around for one night!

What lessons have you learnt from buying suitcases and can these be applied to the day job? Let us know in the comments below.

Tagged by topic: Business & Stakeholder Engagement , Category Management , Cost Reduction

  by Alison Smith

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