Facilities Management and new ISO standards for 2017 and 2018

Posted 27/11/2017

This summer saw the release by the British Standards Institute of the new ISO 41011:2017 Facility Management standard.  

As with all new standards, its release has met with a mixture of responses, and of course its content had been well known in advance. Some say its requirements are less exacting than those which leading suppliers already work to, and there are always those who will express concern about administration overload. However, from an industry perspective the standard has been formally adopted by the BIFM and both the IFMA and RICS are actively encouraging its use.  

From a Procurement viewpoint it provides at least two clear benefits. Firstly, its development was in part undertaken with the objective of ensuring that FM is viewed as a strategically important discipline in the “management, operation and maintenance of the workplace” and therefore surely in the sourcing stages as well. Secondly it will provide a benchmarking standard which we can use when defining requirements and AQSCIR or IMPACT or whatever business requirements acronym you might use to support the creation of explicit requirements.  

The standard also includes a very useful definition of what FM is, and therefore assists in defining what spend categories/sub-categories should be included, a question often asked in client discussions: FM is the “organisational function which integrates people, place and process within the built environment with the purpose of improving the quality of life of people and the productivity of the core business”.

In addition, ISO41012, on strategic sourcing of FM will also be published this year and will cover guidance on how to take decisions on what services are needed and how to decide how best to obtain those services, including issues around whether or not to outsource. This sounds exciting, however will not have the sophistication of our own tools within Track8, however we may be able to extract some of the guidance for use within the RFI and RFQ steps and again possibly in AQSCIR/IMPACT evaluation.  

In the next blog I will look at this in more detail.  

Finally, at least for the time being, early in 2018, ISO41001 will be issued and which will focus on Management Systems within Facilities Management.  

Its primary function will be to ensure a high degree of alignment between the needs of the Client or “demand organisation” to use the terminology in the standard and the services provided by the FM supplier. Again I believe this is something which our tools already achieve to a high level, but we should always be looking to see if we can learn, and there may be elements which will build into SRM.  

It will be interesting to hear if any of our Clients or suppliers start to mention these new standards, or perhaps we should be introducing their existence and how we can use them first? Let us know in the comments below.

Please let us know if there is any more information I can provide, and we will keep monitoring the new releases.Contact us here.

Tagged by topic: Facilities Management

  by Ian Satchwell

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