Performance Learning: Implementing SRM through process development and global education programme

Business Situation

What was the problem?

Solution Implemented

How did FP resolve it?

Benefits Delivered

What was delivered?
  • Client had no common way of managing and developing suppliers.
  • Need to deliver additional value from the major suppliers.
  • Global education programme planned for the procurement team.
  • Soft skills development needed, as well as core functional skills.
  • Procurement team looking to improve stakeholder engagement.
  • Highly interactive and participative education workshops developed.
  • Workshops integrated stakeholder engagement with SRM tools.
  • Workshops run globally, in both English and Portuguese.
  • FP worked in partnership with a specialist soft skills company.
  • SRM toolkit refreshed and communicated to the global team.
  • SRM programme launched successfully.
  • Stakeholder engagement skills for procurement team improved.
  • 185 procurement people trained in Europe, Americas & Asia.
  • 8.5/10 average evaluations from all 7 global workshops.
  • SRM toolkit and process manual implemented across the client.


Design of the Training Programme

Agree Scope
  • Soft skills development.
  • SRM tools and techniques.
Design Workshops
  • No powerpoint slides to be used.
  • Role plays using actors.
Develop Materials
  • Role play briefs for the actors.
  • Handouts and posters.
Pilot Workshop
  • Test approaches used.
  • Validate materials.
Finalise Workshop
  • Amend agendas and content.
  • Finalise and print materials.

Example materials used in the workshops – agenda posters for the three days.

Tagged by Sector: Banking and Finance

Tagged by topic: Performance Learning

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