Relationship Forecasters

Posted 28/03/2014

Rather than catch the train I drove to the client today, and wondered about the error of my ways when I was met with snow as I approached the highest part of the journey. Having been stuck on that part of the M74 for 8 hours in heavy snow a few years ago I did get a little worried. Thankfully it was only short lived and my journey south continued without any mishap. 

Usually I'm much more prepared - having checked the weather forecast for my journey beforehand and keeping tabs on the RAC's traffic app for problems ahead. 

I started to wonder if procurement are the Met Office for business supplier relationships? 

Stakeholders can often be a little like me on my journey. Going about their business and then they get behaviour from their suppliers that they weren't expecting. Often it amounts to nothing but other times it can really derail proceedings and negatively impact the business. 

Isn't it procurement's role to provide the following: 

·         A forecast for the relationship behaviours to be expected

·         Warnings of turbulent communications and even level of business impact to be expected

·         Advice on how best to manage the different variables of the relationship 

The challenge for us all in procurement is to ensure our stakeholders understand the value in the forecasts we provide. 

Are your stakeholders listening to your relationship forecasts regularly, or do they only come to you once the roof has been blown off? Share your experience in the comments below.

Tagged by topic: Business & Stakeholder Engagement , SRM

  by Alison Smith

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